When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. They sent me on my way, refusing to compromise or have it detailed at a detail center.3) On my drive home, I found that the truck now vibrated over 70 mph, the wheel shaking in my hand, and that it darted about the road, where it had not before I brought it to them.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. ****** and another manager he called then refused further help, even after I complained bitterly and strenuously. They took it away for about 15 minutes and brought it back.
I then saw oily stains throughout the driver's area, including the seat, the door panel, the rocker panel, the transmission tunnel carpet, the steering wheel and shift ****, and the floor mats. I paid the bill, turned in the loaner car, then went out and opened the truck door- only to smell a strong, distinct transmission fluid odor. 2) ***** did finally email me on my home computer, and so I went to pick up the finished vehicle. He said that I could use the loaner car for free. At one point, the loaner car rep, which turned out to be a rental business located in the very same building, just feet from the service center, called me and demanded I pay for the loan car! This indicates that a phone in the same building worked just fine! When I got no updates, and no one responded to my call ins, I called Handys service operator in the same building and got through to *****, who said that supply issues once again meant that they were unable to start work. A loaner car had been originally arranged for me. It seems the vehicle repair was delayed due to parts availability and my okays, but I did not know this. 1) Phone at ************ is never answered by ***** (my service contact) instead, it says: "VIP IP ext **** not available, leave a message." I left numerous messages, but no one ever called back or texted.
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